FAQs

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days after your order ships. You'll receive a tracking number by email as soon as your order is on its way.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders with no minimum purchase required.

Can I track my order?

Yes. Once your order ships, you'll receive a confirmation email with your tracking number. You can also use our Track Order page at any time.

Do you ship internationally?

We currently ship within the United States.

What if my order is delayed?

Occasionally, carrier delays, weather or high-volume periods can affect delivery times. If your order hasn't arrived within 20 business days, contact us at woofwowstore@yahoo.com and we'll look into it.

Returns & Refunds

What is your return policy?

We accept return requests for items that arrive damaged, defective or incorrect. Contact us within 30 days of receiving your order with photos of the issue and your order number.

How do I request a refund?

Email woofwowstore@yahoo.com with your order number, a description of the problem and clear photos. We typically respond within 1–3 business days.

Do I have to ship the item back?

If your item is defective or incorrect, you typically won't need to return it. We'll review the issue and work with you on the best resolution.

Products

Are your products safe for pets?

Products in our store are selected with pet safety, comfort and everyday usefulness in mind. Always follow the product instructions and choose items appropriate for your pet's size, age and activity level.